Terms of service

1. Who provides the service

NusaGate is operated by Rafi Akem as a sole proprietor in Indonesia. There is no incorporated entity yet. If that changes, these terms continue to apply and we will update the provider name on this page.

Official contact: nusagate@nusagate.com.

2. The service

NusaGate is an API gateway that forwards your requests to AI models owned by third-party providers. We do not build those models and we do not swap answers behind the model label you choose.

All prices are in Indonesian rupiah. Payments are processed by Midtrans (QRIS, virtual account, e-wallet). We do not store card data or payment credentials.

3. Accounts

• One account per email. The details you submit must be accurate and your own.
• API keys are confidential and your responsibility. A key leaked through your own mistake is not our liability.
• The service is for users aged 18 and over.
• We may refuse or close accounts proven to be used for fraud, quota abuse, or a breach of these terms.

4. Balance, passes, and pricing

Top-ups add balance, and balance is deducted by token usage. A pass is a time-boxed package with a usage value cap, not withdrawable balance.

• A pass has an active window and a cap. Unused cap expires when the window ends, with no rollover.
• Prices, which models a pass covers, and the model catalogue may change. Changes apply to future purchases, not to a pass already running.
• If a provider discontinues a model, we substitute an equivalent model or return the unused part of the cap to your balance.

5. No refunds

All payments are final. We do not refund money for an activated pass, added balance, or usage already delivered.

The only exception: total outage for more than 24 consecutive hours caused by a fault on our side. In that case we grant balance credit of a fair value, not cash.

A payment dispute or chargeback suspends the account until it is resolved, and costs arising from that dispute are yours.

6. No prompt retention (ZDR)

We do not store your prompts or model responses. We store only billing and quota metadata: model, token counts, cost, timestamp, and key ID.

Requests still have to be processed, so conversation content is sent to the upstream model providers. Their retention policies apply to data on their side.

7. Resale and third-party use

You may resell NusaGate access, bundle it into your own product, or use it to serve clients. No written permission needed, subject to the conditions below.

• Use your own account and balance. Do not publish a single API key or share it uncontrolled.
• You are fully responsible for your end users, including what they send and whether they comply with these terms.
• Your end users must be bound by terms at least as strict as these, especially on prohibited use, no refunds, and ZDR.
• Do not claim to be official NusaGate, do not use our name or logo as your product brand, and do not promise SLAs or features we do not provide.
• Passes are sold for single-party use. If usage shows high-volume resale through passes, we may ask you to move to the balance scheme at standard pricing.
• We may suspend accounts whose usage harms the service, without cutting your end users off beyond our control.

8. Prohibited use

• Content that breaks Indonesian law, including child sexual abuse material, fraud, and malware distribution.
• Creating multiple accounts to farm free quota, bonuses, or promotional programmes.
• Bypassing rate limits, gaming the quota system, or load-testing the service with attack traffic.
• Using the service to collect other people's personal data without a lawful basis.

9. Availability and changes

The service is provided as is. We target high availability but do not guarantee uptime, latency, or model answer quality. Upstreams can be slow or down at any time.

We may add, change, or retire models and features. Significant changes are announced on the dashboard or blog.

10. Suspension and termination

We may suspend or close an account for a breach of these terms, signs of fraud, a chargeback, or usage that endangers the service and our upstream providers.

If an account is closed for a breach, remaining balance and passes cannot be cashed out. If you close your own account without a breach, remaining balance stays usable until it runs out within a reasonable window.

11. Limitation of liability

We are not liable for indirect losses, lost profit, or lost data arising from use of the service. Our total liability is capped at the amount you paid us in the last three months.

You are responsible for decisions you make based on model output, including output that is wrong or misleading.

12. Changes and governing law

These terms may change. The current version always lives on this page with an update date, and we announce material changes by email or in the dashboard.

These terms are governed by the laws of the Republic of Indonesia.